Member Experience Manager, Choral & Instrumental Programs
Job Opening
Details
| Deadline | Until Filled |
|---|---|
| Sponsor | Central Florida Community Arts |
| Location | Orlando , FL |
Description
Central Florida Community Arts (CFCArts) is seeking a part-time, nonexempt Member Experience Manager to serve as a leader in member experience, tracking, communication, and engagement for our volunteer performing members.
The ideal candidate has a passion for engaging and serving our members and a desire to work alongside the Production Team to create dynamic and enriching rehearsal and performance experiences for our choral and instrumental ensembles. They have a proven ability to build relationships with members and co-workers, organize and maintain rosters for multiple ensembles during simultaneous seasons, and possess highly effective written and verbal communication skills. They have a member-centered vision to consistently evaluate and elevate the experiences of the people in our ensembles.
Who We Are
Central Florida Community Arts is a multigenerational, multidisciplinary, performing arts organization. We are committed to providing opportunities for people at every stage of their lives to connect, serve, and perform on stages across our community. CFCArts boasts the largest community choir and symphony orchestra in the country, robust youth theatre programs, a big band, and an internationally recognized School of Arts & Health, proudly serving participants as young as six weeks old through adults experiencing Alzheimer's and dementia. The people we serve are as diverse as our growing community and find joy in discovering or refining their inner artist.
What You’ll Do
The Member Experience Manager, Choral & Instrumental Programs, is responsible for the following:
Create and maintain member rosters and tracking procedures for all Choral and Instrumental Ensembles
Create and maintain physical and printed material organization and storage procedures
Serve as the main member liaison by leading written and verbal communications with members and co-workers
Recruit and maintain communications with a team of volunteers for each ensemble for set-up, strike, and organization.
Explore methods of improving the experience of members at rehearsals and performance venues.
Who You Are & Keys to Success:
To be successful in this job, we will be looking for candidates with the following strengths:
Member-Centered Mentality: Approach all of our interactions and goals with a focus on creating a positive, inclusive community for all of our members, volunteers, and team members.
Collaboration and Cohesion: Consistent, open-minded communication with other team members throughout each project to ensure the success of the whole
Ownership of Responsibilities: Confident in displaying ownership of assigned tasks and projects, proactively seek the next best steps for the programs within your areas of responsibility
Organized & Efficient: Strong ability to meet deadlines and maintain schedules with a keen attention to detail, ensuring a seamless and successful member experience across multiple large ensembles.
Flexibility: Ready to take advantage of unexpected opportunities; adapt quickly as things change.
Proactive Problem Solving: Proactively develop solutions to challenges, by consistently looking at big-picture progress through rehearsal and performance set-up and strike, and by flagging any potential upcoming challenges to the member experience.
If you were here right now, you would be:
Championing the member experience, both on and off stage, by creating a culture of enthusiasm, recognition, clear communication, and attention to detail.
Leading the maintenance of rosters, attendance, and communication for our Community Choir, Symphony Orchestra, Big Band, and Youth Orchestra.
Sending weekly communication to the respective Production Teams for membership updates and advocacy
Creating copies, packets, CDs, name tags, and any other printed materials to aid in member experience and success
Attending all member rehearsals and events to serve as the member point of communication
How to Participate
What Else You Should Know
WORK LOCATION & SCHEDULE
This position is a part-time, nonexempt, salaried role that will require Sunday and evening availability. Days off may vary week to week based on performance needs of the ensembles. This position will be a hybrid of remote/virtual work and in-person. At least one day per week will be required in the office.
COMPENSATION
Salary range: $30,000 DOE
Benefits Package: Employer-provided health insurance (portion of premium paid by employer), life insurance, short-and-long-term disability, dental, and vision, SIMPLE IRA with employer match (up to 3%), Paid Time Off & Holidays
APPLICATION
Please email cover letter and resume to [email protected]. No phone calls, please.
Central Florida Community Arts is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunity for all employees and creating a work environment free of discrimination and harassment. All employment decisions at CFCArts are based on organizational needs, job requirements, and individual qualifications, without regard to age, race, color, religion or belief, gender identity and sexual orientation, family or parental status, veteran status, disability or any other status protected by law.
Central Florida Community Arts encourages people of color, LGBQTIA+ people, transgender, gender non-conforming people, and people with differing abilities to apply.If you’re not sure if you meet 100% of our qualifications, but you feel you would excel in this role, we still encourage you to apply!
This opportunity has been submitted by Terrance Hunter. The listing of the opportunity does not imply endorsement by the Division of Cultural Affairs or the Department of State. Contact Central Florida Community Arts with questions or for more information.
